We’re constantly looking for new and interesting ways to expose the vast amount of social engagement data we collect to provide insight and value to others. To that end, we’re really excited to announce the launch of our series of monthly industry reports.
These will become a regular and growing stable of accessible information for our audience about social engagement with brand websites and online content (their own or produced by others). We’re taking large and established industry verticals, analyzing their social media presence, and, where we can, relating that to success. In other words: sales.
Who’s first? The Automotive Industry.
Our comprehensive reports on the Online Content and Engagement of the Top 20 selling automotive brands, and Website Engagement Analysis for the auto manufacturers for the month of October 2010 are ready for consumption! We’re offering these first two reports as free downloads. Take a look and let us know what you think of the analysis and which industries you’d like to see analyzed.
It’s been quite remarkable for us to watch how the understanding of social engagement as it relates to business objectives has increased in the last couple of years. Understanding that there IS a relationship is one thing, but knowing how to effectively leverage it in relation to the competition is still a hotly discussed topic. Seeing what the competition is up to is one way to start.
As I described in a blog post several months ago, some well-established brands within traditional industries have fully embraced social media and are using it to their advantage. But many others are well behind the curve. The automotive industry is one where certain brands are now clearly executing on social media strategy, and it’s paying off.
In the Online Content and Engagement Report it’s pretty clear — there are certain brands that are doing very well with content and engagement in the social web and others that aren’t. Notable among the brands doing well are Honda, Ford, Toyota and Hyundai. Particularly campaigns for specific models and launches of new vehicles. Generally speaking, GM, Chrysler and Nissan have some catching up to do.
In the Website Analysis Report the story is similar, with one big exception. GM moves way up the list in terms of engagement with its website domain and sub-domains. What does that mean? One possible conclusion is that they have more interesting content on their site(s) that the audience is engaging with compared to content produced by third parties.
The Website Analysis report also reveals that Twitter is the largest source of off-site engagement for all manufacturers except Chrysler, where Facebook generates the largest share of activity. Once again, though, certain OEMs have a lot of catching up to do in terms of raw engagement volume — Hyundai, Nissan, VW and Chrysler specifically.
Now, I wonder what we’d find if we correlated content and engagement metrics with specific brand marketing activities or events, like the launch or re-design of a new vehicle, or Toyota’s brakes recall? Hmm…
There are lots of interesting applications and insights to be derived from our engagement data, so if you’d like to receive succeeding months’ Automotive Industry reports or those for other industries, or if you’re looking for specific analysis, let us know. We’ll work our magic. In the mean time, stay tuned for the next industry vertical: the Online Travel Industry.